At Infused Alchemy, we aim to provide you with a seamless shopping experience. Here's what you can expect:

Order Processing and Shipping:

• Processing Time: Each necklace is thoughtfully handcrafted. Typically, orders are processed within 1-2 business days. During this period, you can stay updated on the progress of your piece through our Production Process page.

• Shipping Within Australia: Once your order is completed, delivery within Australia usually takes 1-3 business days. However, please note that delivery times can vary based on your location and during peak periods.

• International Shipping: For international orders, shipping times vary by country due to location and customs processing. On average, standard international delivery takes between 5-12 business days. Please be aware that delivery times can be longer during peak periods or if your parcel is being checked by customs.

Return Policy:

• No Returns or Exchanges: All sales are final. We do not accept returns or exchanges unless the item you purchased is defective.

• Defective Items: If you receive a defective item, please contact us at [Your Contact Email] within 30 days of delivery. Provide details of the product and the defect, and we will assist you in resolving the issue.

Please Note: In compliance with Australian Consumer Law, customers are entitled to a remedy if a product is faulty, not fit for purpose, or doesn't match the description. Our policy aligns with these regulations to ensure your satisfaction and legal rights are upheld.

Thank you for choosing Infused Alchemy Spiritual Prayer Beads. We appreciate your support and look forward to serving you.